Sometimes, things happen that can cause credit problems: a temporary loss of income, an illness, even a computer error. Solving credit problems may take time and patience, but it doesn’t have to be an ordeal.
Knowing your rights as a consumer is KEY!
The credit laws protect your rights by requiring businesses to give all consumers a fair and equal opportunity to get credit and to resolve disputes over credit errors.
The Fair Credit Reporting Act (FCRA) is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of credit reporting agencies. Under the FCRA, consumers have the right to dispute or challenge any information believed to be false or inaccurate.
The Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA) establish procedures for resolving mistakes on credit for billing and electronic fund transfer account statements.
The Fair Debt Collection Practices Act (FDCPA) applies to personal, family, and household debts. Under the FDCPA:
*Debt collectors may contact you only between 8 a.m. and 9 p.m.
*Debt collectors may not contact you at work if they know your employer disapproves.
*Debt collectors may not harass, oppress, or abuse you.
*Debt collectors may not lie when collecting debts, such as falsely implying that you have committed a crime.
*Debt collectors must identify themselves to you on the phone.
*Debt collectors must stop contacting you if you ask them to do so in writing.
For more information visit the consumer.ftc.gov or contact us at 386-868-8304.